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1. Full Refund if the buyer did not receive order:
Buyer would get full refund for the order on the following grounds:
Buyer needs to provide documentary and pictorial evidence to the Customer Support Team
Customer Support team will determine whether the delay is from Seller or from Logistics
If there is logistics delay, refund would be initiated to the buyer if he/she claims
If the seller doesn't ship the product within 5 to 8 working days at our International Collection Centre(this information will be given via email to buyers term used as "Received at our Collection centre") of order confirmation, buyer would have option of claiming full refund
If product is found damaged on arrival or is non-functional, then buyer can claim full refund.
Our Customer Support team will take the final call on the type and extent of product damage based on conclusive evidences
*No Refund/ Return on Flash Sale Products.
2. Full or Partial Refund if the item is not as described:
If item is significantly different from the seller's product description, buyer can:
A: Return it and get a full refund or
B: Get a partial refund and keep the item.
*The Customer Support Team will take the final decision regarding full or partial refund post verification.
3. Refund TAT:
Ideally, refund request would be initiated within 4-5 business days post receipt of the returned product at the Facilitation Centre (FC) and after verification by the Customer Support. In case of disputes, the TAT(turn around time) may vary and would be decided by BFMe on case to case basis.
*All refund decisions will be taken based on Seller and Buyer Policies.