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At BFMe, returns and replacements requests will be entertained if:
1. Damaged/ Broken Product Received- Buyer should raise complaint within 48 hours of delivery of the product. Buyer needs to provide Images or videos for verification
2. Non-Functional Product Received- Buyer should raise complaint within 48 hours of delivery of product. Buyer also needs to provide Images or videos for verification
3. Wrong Product Received: Buyer can put in returns or replacement requests if buyer ordered product A and received product B i.e. a complete mismatch or with difference of:
Different Product Received
4. Order cancellation- Order cancellation requests will be accepted within 24 hours of order being placed.
5. Return of Unsatisfactory or not liked of the product is not allowed
6. The goods with incomplete accessories are subject to return when Buyer raises a return request for the same.
7. If original box is damaged or seal of the box has been tampered, the order is eligible for return.*
8. For any order contains "Size" our Customer Care team will call the buyer for size confirmation because we will not accept any return related with the sizes (if buyers confirm the size is correct).
*Customer Support team will decide post Verification about Cancellations
*No Refund or Cancellation on Flash Sale Products
*Cancellation of COD orders - Placing more than one COD order at a time may result in cancellation of all orders except one. Only one COD order would be processed for a user at a single time. On successful delivery of the order the user may once again place another COD order.
*Post Order Confirmation, Seller confirmation will be given within 72 hours of order placed. Seller can cancel the Order at any mode. Where BFMe.in is a Marketplace which can not restrict the same though necessary action will be taken against the Seller.
*At the time of return original brand box and all tags must be intact.
For any query please drop a mail at: firstname.lastname@example.org